Support / Help / FAQ

We're here to help

Get instant answers to common questions

Frequently Asked Questions

We've compiled a list of answers to common questions.

What exactly is IPTV?

It’s one of the most repetitive asked questions, IPTV, also known as Internet Protocol TV, where you use the Internet to send TV channels to your TV home.
In other words, you use your Internet connection to watch TV channels, movies, and TV shows without an antenna or a parable.

What’s different about IPTV?


When you get a parabolic TV connection, it’s essential to install the parabolic link and set-top box.
However, you don’t need to go through all the hassle of IPTV. You can use the existing broadband connection to get multimedia content.
It’s a cheaper and hassle-free alternative to traditional satellite TV.

Do you offer a reseller plan?

Yes, we do offer a reseller plan at the best price.

Requirements for IPTV?

To use IPTV, you need a good broadband connection.
The speed of the broadband connection must be at least 10 Mbps.

Do you have EPG (Electronic Program Guide)?
Yes, we have an intelligent EPG. We do not provide any link for EPG

Do you have adult channels?

Yes, we offer more than 300 premium adult channels, but you must leave a note with your order stating that you want adult channels to be included in your IPTV. Otherwise, your subscription will be without adult channels, and we can’t add them later to your subscription.

How to determine speed and quality?

It’s necessary to make sure you have the right speed for multimedia streaming throughout the day.
You can use www.speedtest.net to check the speed of your broadband connection.

Am I able to use IPTV in an apartment?

Of course, you can use IPTV in an apartment.
First, you need a high-speed Internet connection to the apartment.
It’s an excellent alternative to consider, especially when you cannot install a dish on your property.

Can I buy IPTV as an alternative to satellite service?

Yes, you can buy IPTV as an alternative to satellite service.
You don’t need a dish anymore, and you can connect with your existing broadband connection.

Why can’t I enter my account?

After purchasing your Premium IPTV subscription, we will send your m3u list or portal to your email within 24 hours.
Then you need to follow our instructions to get your IPTV service up and running.
You need to make sure your device is connected to the Internet and supports IPTV.

Can people outside the United States, Canada, and Europe access IPTV?

Of course, you can get an IPTV subscription anywhere in the world.
Click here to subscribe..

Can I use the subscription on multiple devices?

Well, you can use your IPTV subscription on multiple devices.
However, you can only watch channel content on one device at the same time.
We offer an Extra-devices subscription with good discounts.

What are the payment options?

You can pay for your service by PayPal, Credit/Debit card, or Bitcoin.
Payments will be made via a secure gateway, and there are no hidden fees.

When will I activate my subscription?

We will activate your subscription from the moment you receive your login credentials.
You may or may not be able to obtain the credentials immediately.
If you don’t receive it immediately, you don’t have to worry because the email will eventually reach you.

How do I check the IPTV device?

First, you need to make sure the activation details are correct.
Then you need to make sure the Internet connection works.
Make sure other devices connected to the network, such as your laptop, do not overload the network and consume no bandwidth.
Ensure you have a download speed of at least 4 Mbps and a download speed of 1 Mbps.
Restart the device, wait 30 seconds and turn it on.
Please ensure that you have connected the device to the router via an Ethernet cable instead of Wi-Fi.
If there is a connection problem, you should check the credentials on another device.
You can visit whatismyip.com, copy your IPD address and send us to restore.
Make sure the device has the latest firmware updates and that the app has the latest software updates.
Check the download speed on your computer.
Check to see if apps that use bandwidth are running. If so, you have to leave them.
Connect with your ISP and see if there’s a problem in your area.
Try uninstalling and reinstalling the app.

Select your currency
USDUnited States (US) dollar
EUR Euro